Operational Overview

Operations

Operations

Operations

Operational Overview

La Luce at the Hilton Orlando Bonnet Creek is a highly successful restaurant that serves dinner only. The financials tell a profitable story which Breakfast and lunch meal periods.

Awards & Recognition

Operations

Operations

Operations

Awards & Recognition

2010

Best Italian Restaurant: Orlando Magazine

Orlando's Best New Restaurants: Orlando Magazine

Best New Restaurant: Silver Spoon Award: Orlando Home & Leisure

Wine Spectator Award of Excellence

Orlando Sentinel Foodie Awards: Critic's Choice: Best Hotel Restaurant

Best New Restaurant (La Luce): Florida Monthly “Best of Florida"

2011

Best Haute Cuisine: Orlando Style

Orlando Sentinel Critic's Choice: “Best Hotel Restaurant – La Luce”

Wine Spectator Award of Excellence

2012

Wine Spectator Award of Excellence

OpenTable Diners' Choice

2013

TripAdvisor Certificate of Excellence Award

Wine Spectator Award of Excellence

2014

TripAdvisor Certificate of Excellence Awards

Wine Spectator Award of Excellence

Orlando Life – Silver Spoon Reader's Choice Awards: Best Pizza La Luce, Voted #2

Orlando Life – Silver Spoon Reader's Choice Awards: Best ItalianLa Luce, Voted #2

2015

2015 OpenTable Diners' Choice Award – La Luce

2015 TripAdvisor Certificate of Excellence Award

2015 Wine Spectator Award of Excellence

Training Resources

Operations

Training Resources

Training

TRAINING

  • Service of any food and or beverage to include the order-taking and delivery of any items. To accurately process the guest check payment. Clean and set up tables. Stock all service stations. This task is to be handled in a friendly, courteous, helpful, timely, and professional manner resulting in a very high level of guest satisfaction.
  • Check all stations before, during, and after shift for proper set-up and cleanliness.
  • Greet guests in a friendly and courteous manner.
  • Explain buffet offerings and any specials and/or restaurant and buffet promotions for guest awareness.
  • Provide all essential service functions of the private dining rooms within the restaurant.
  • Record the details of the order from the guests. Repeat the order to the guest to check payment for accuracy.
  • Perform all assigned side work to include replenishing condiments and restocking side stands.
  • Perform daily cleaning of dining room not to be limited to: sweeping, wiping of any surface, trash removal, etc. using standard hotel cleaning products as assigned to adhere to health and cleanliness standards.
  • Input the order into the Point of Sale computer to record accurately the particulars of the order being placed. Will be assigned a bank and will be required to balance out at the end of each shift, make deposits and ensure that bank key is secure.

PREFERRED SKILLS

  • Basic knowledge of food and beverage preparations, service standards, guest relations, and etiquette.
  • Working knowledge of the appropriate table settings, service ware, and menu items.
  • Ability to read, write, and speak English sufficiently to understand menus, special promotions, and communicate with guests to explain and record orders.
  • Ability to remember, recite, and promote the entire variety of menu items.
  • Ability to transport large trays through a crowded room on a continuous basis throughout the shift.
  • Ability to operate beverage and toast equipment.
  • Ability to operate a keyboard & learn Point of Sale procedures to pre-check order and close out the guest check.
  • Ability to stand, walk, and continuously perform essential functions for an extended period of time.
  • Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges and understand portion sizes as relating to pricing.
  • Ability to effectively deal with and resolve conflict situations, such as inaccurate check total.

Antipasti

ANTIPASTI MISTI

Salame, Mortadella, Pickled Mushrooms, Provolone, Grilled Garlic Toast

SALAME PORK

Product from San Francisco. Mortadella Pork and pistachios. Product "Leboni" Pickled Mushrooms Red wine vinegar, olive oil, Beach mushrooms, garlic, red onion, parsley, crushed red pepper & thyme.

PROVOLONE

Mandarino Aged. From Italy.

GARLIC TOAST CIABATTA
BRUSCHETTA DEL GIORNO
ZUPPA DEL GIORNO

CARPACCIO

Thinly Sliced Filet of Beef with Capers, Arugula, Parmigiano and Breadstick Premium Choice Filet Mignon from Buckhead Distributors coated with canola oil and equal parts salt and pepper. Seared for 5-10 seconds per side. Sliced thin, topped with capers, arugula, Primo Olive Oil, lemon wedge, sea salt & breadstick with either sesame or poppy seeds.

OLIVE FRITTE

Fried Spanish Olives and Marcona Almonds Heat olive oil with rosemary & dried chilies and toast the almonds. Olives are stuffed with anchovies, soaked in buttermilk, breaded in All Purpose flour and fried in rice oil.

FRITTO MISTO

Calamari, Rock Shrimp, Fennel, Onions, Green Beans, and Spicy Aioli. Calamari comes fresh from Florida everyday. Rock Shrimp comes from Gulf of Mexico. 2 oz of each seafood per order and typically 6 pieces per veggie per order. Breaded in Cake Flour and Semolina (corn flour) in a ratio of 3:1. Fried in rice oil.

Aioli 
Mayo, lemon juice, thyme, spicy paprika or cayenne pepper and siracha

MELANZANA IN CARROZZA

Fried Eggplant, Mozzarella, Tomato, and Reggiano. Fried eggplant, sliced ½" thick wheels, seasoned in salt & pepper, roasted in the oven. When cooled fior or bellini mozzarella and fresh basil are sandwiched between 2 rounds and eggwashed then breaded in panko and fried. Served with Sorrentina sauce (eggplant, butter, onion, garlic, tomato, olive oil, salt and pepper.

ADDITIONAL NOTES

Primo Olive Oil 
Italian

Unio EVOO 
For pastas, sauces and finishing

Alberquina California 
Frantoio used for items on the grill

Caputo Flours 
From Italy. Pasta, cake, pizza flours. Eggplant, fries & fritters go in a separate fryer than the seafood & veggies of the misto

Insalate

PEAR

Local Greens, Pancetta, Riesling Vinaigrette, Candied Walnuts, and Shropshire Seckel pears or forelle pears.

Framani Pancetta Cured but raw (cured with garlic & thyme) cooked in oven & rewarmed before it goes on the salad.

Dressing Shallot, sugar, salt, riesling vinegar, Unio olive oil.

Candied walnuts Blanched walnuts with powdered sugar, deep-fried in rice oil. Shorpshire – bleu cheese with yellow coloring from England. Local greens come from central produce which sources produce from Florida/local farms.

CAESAR PARMESAN TUILE

Dressing Egg yolk, dijion mustard, lemon juice, anchovies, parmesan, canola and olive oil, garlic, salt & pepper, worchestershire.

Crouton Parmesan, garlic, butter, bread (Cuzano’s ciabatta) olive oil, and salt & pepper.

VERDE

Shaved Asparagus, Avocado, Greens, Toasted Pistachios, and Mascarpone Dressing

Produce Asparagus from Mexico, Peru or California. It is shaved the day before & placed in an ice bath so that it curls. Avocado from Mexico. Boston lettuce, frisée, arugula, toasted pistachios

Dressing Mascarpone (Galbani brand), muscatel vinegar, lemon zest & juice, sugar, olive oil. If not thick enough some sour cream or crème fraîche is added.

BARBABIETOLE

Roasted Beets, Green Beans, Fennel, Avocado, and Roquefort Vinaigrette

Chioggia (key-o-go) Candy stripe beets from California, white balsamic vinegar, bay, thyme, muscatel vinegar. One hour at 500ºF marinated with vinegar, sugar & salt after roasting. Golden beets, Green beans, blanched & shocked, Shaved fennel, and avocado.

Roquefort Vinaigrette Roquefort cheese, oil & Riesling vinegar

Chive Oil Canola oil & chives blended, boiled, shocked & passed through cheese cloth.

Pizze

FIG & SPECK

Caramelized Onions, Gorgonzola, Aged Balsamic, Rucola

Figs Mission black from mediera California

Onions with olive oil, sugar and thyme

Gorgonzola Dolce from Italy, not as sharp as bleu

Aged balsamic aged 12 years. Arugula, small amount of mozzarella & Speck. Smoked prosciutto

MARGHERITA

Tomato, Basil, and Mozzarella Fior di Latte. Tomato sauce, parmesan, olive oil, mozzarella fior di latte from Wisconsin (grande brand)

HOT ITALIAN

Sausage, Tomato, Peppers, Scallions, Oregano & Fontina. Tomato sauce, spicy italian sausage with added crushed red pepper and fennel. Roasted red & yellow peppers seasoned with oil, salt & pepper and garlic, scallions, fresh oregano, a little mozzarella, fontina (from Italy)

BIANCA

Rapini, Bacon, Chilies, and Taleggio Rapini Italian broccoli rabe sautéed with red pepper flake & Calabrian peppers. Applewood smoked bacon (we break down the whole slab) Taleggio (from Italy) & a little mozzarella

PROSCIUTTO DI PARMA

Four Cheeses and Rosemary Prosciutto di parma Aged between 18-24 months. The 4 cheeses are subject to change; can be gorgonzola dolce, fontina, mozzarella, taleggio, parmesan

BAMBINI

Tomato, Mozzarella, and Fries Tomato sauce & shredded mozzarella (grande brand). Do not offer fries “on top or on the side” they are meant to be on top of the pizza.

ADDITIONAL NOTES

Pizza Dough Recipe Caputo Flour, salt, yeast, water. Olive oil is on the tray to keep from sticking, but not an ingredient. We do not use Semolina flour in our dough.

Tomato Sauce Siporeto tomatoes, basil, olive oil, sugar, salt & pepper. Oven is a Firestone oven. Peach wood is burned in the beginning so that the ashes with help the pizza not stick to the stone.

Pizzas cook at 700 degrees for 4-5 minutes as long as there are less than 5 pizzas in the oven at the same time; 5 or more increases cook time & the crust does not rise as well.

Primi

RISOTTO DEL GIORNO

Base Risotto Recipe Canaroli rice from Italy (scotti brand) it is a short grain as opposed to Aborio which is a longer grain and has a tendancy to cook faster but also get gummy. Canaroli is higher in starch and stays more aldente. Pureed onions are sweated with olive oil and bay leaves. When translucent, the rice is added and “tostatura” toasted for 5-6 minutes. Then the pinot grigio is added & once it is absorbed by the grain, the water is added. NO garlic, salt or pepper is added during the base recipe process

GARGANELLI ALLA BOLOGNESE

Classic Duck and Meat Ragu, Aged Provolone, and Fried Sage. Our current Garganelli is an egg pasta (rustichella brand from Italy).

Bolo Ground Duck legs, & whatever is in the fridge (mortadella nut allergy, proscuitto, salami, speck, beef tips, chicken livers. Mire poix of carrot, celery, onion & leeks.

Veal Stock Sangiovese & tomato paste sangiovese & heavy cream, thyme, rosemary, sage, juniper berry, orange zest. Topped with aged provolone & fried sage. 8 hour process to make.

RIGATONI CON POLPETTE

Mamma Concetta’s Meatballs, Tomato, and Reggiano Meatballs are 2oz each, 3 to an order. Made with veal and pork shoulder, rapini, calabrian peppers, white bread, eggs, parmesan, peccorino. They are fried in canola or rice oil and finished in tomato sauce. Reggiano to finish the dish.

CAPELLINI CON GRANCHIO

Angel Hair Pasta, Crab, Tomato, and Scallions "Little hair" with crab. Peekytoe crab, comes in a 2oz can. We marinate the crab in lemon zest, garlic chives and olive oil. Herloom tomatoes are marinated for 1 day in olive oil, basil, chives. Add tomatoes to a very hot pan then the pasta with some pasta water, then crab, then finish with scallions. There is no eggs, butter or dairy in this dish.

FETTUCCINE AI FUNGI

Wild Mushrooms, Asparagus, Thyme, and Truffle Cheese Pasta is cooked to order. Sautee wild mushrooms, garlic, olive oil, leeks, pinot grigio, thyme and porcini mushroom stock. Simmer to reduce liquid. Add pasta and blanched asparagus. Finished with cold butter, parmesan and parsley. Truffle cheese is grated on top.

RAVIOLI

Ricotta, Pesto, Lemon Cream or Tomato Sauce

Fresh Pasta Pasta flour, semolina and egg yolks. Let dough rest 1 hour to delevlope gluten. Pass several times through the dough sheeter, each time making the dough thinner.

Filling Bellwether ricotta cheese, pesto (basil, pine nuts, garlic, parmesan, pecorino, butter, blended with olive oil), parmesan, pecorino, egg (to bind mixture) salt & pepper. Dough sheets are brushed with an egg wash and the filling is sandwiched in between layers of pasta then cut into rounds.

LINGUINE ALLA PUTANESCA

Tuna Confit, Tomato, Chilies· Onions, Capers, Olives, Pecorino*

Sweat red onions with olive oil, dried chili and bay leaf. Add capers, garlic, pinot grigio, ceporeto tomatoes and simmer. Add olives (castelvetrano, Kalamata, picholines) and tuna confit (Tuna loin is marinated overnight with lemon and orange zest, salt and pepper, and a little sugar. Covered with olive oil add bay leaf and chili. The whole loin is cooked at 200 for 2 hours and then broken down). Finish with parsley and calabrian peppers.

ADDITIONAL NOTES

Tomato Sauce Garlic, olive oil, Ceporito tomatoes, salt & pepper, sugar & basil cooked for 1 hour. Gentile brand of pasta is from Italy.

Egg allergies on pasta Let chef know because we have to cook in different water than the rest of the pasta to keep cross contamination from occurring.

Lemon Cream Sauce Lemon zest and lemon juice added to 1½ gallon heavy cream, nutmeg, 2 qt parmesan, salt & white pepper. Bring to a boil and then pass through a chinoa several times to make the sauce smooth. Parmesan cream sauce is done in the same way, without the addition of lemon juice and zest. Confit Comes from the French word confire which means preserved; a confit being any type of food that is cooked slowly over a long period of time as a method of preservation.

Secondi

PIATTO DEL GIORNO

Seasonal Chef Feature. Anything from seafood to game to pasta.

GRILLED BERKSHIRE PORK CHOP

Roasted Potatoes, Broccolini, Garlic, Tomato & Olive Salsa 3 day brine cooked to order over marbled potatoes (pan seared with olive oil, add skin on garlic) and sauteed blanched brocolini.

Salsa made with roasted tomatoes, mustard seeds, oregano, thyme, kalamata olives, red wine vinegar and parsley. Salsa is served warm over the 12 oz chop.

SEARED SALMON FILET

Potato Puree, Tomato, Chive & Butter Sauce 6 oz Loch Duart Salmon from Scotland brushed with canola oil, layed presentation side down in a very hot skillet to sear. Covered with another skillet to steam & goes in the oven.

Topped with buerre blanc: cream, sherry tomato, chive, shallots, pinot grigio, butter. Finshed with chive baton and chervil. Served over Idaho mashed potatoes with buttermilk & butter.

POLLO ARROSTO

Roasted Half Chicken, Seasonal Contorni

BISTECCA

Grilled 14 oz. Ribeye, Roasted Seasonal Vegetables, Gremolata Butter

BRAISED LAMB SHANK

Tuscan Bean Ragu and Mint Gremolata

ADDITIONAL NOTES

Gremolata is a chopped herb condiment classically made of lemon zest, garlic and parsley. It is a traditional accompaniment to the Milanese braised veal shank dish ossobuco alla Milanese

Contori

PASTA PER BAMBINI

Spaghetti, Macaroni, Whole Wheat, Gluten Free

BABY MEATBALLS

Same as adult meatballs, but smaller and without rapini.

TOMATO

Tomato sauce Garlic, olive oil, Ceporito tomatoes, salt & pepper, sugar & basil cooked for 1 hour.

Parmesan Cream 1½ gallon heavy cream, nutmeg, 2 qt parmesan, salt & white pepper. Bring to a boil and then pass through a chinoa several times to make the sauce smooth.

MARINATED OLIVES

TUSCAN BEANS

Dolci

AFFOGATO

Gelato, Espresso, Whipped Cream, Frangelico & Caramelized nuts

TIRAMISU

Espresso Soaked Lady Fingers, Mascarpone Cheese, Shaved Chocolate

BOSTINI TRIFLE

Vanilla Custard, Chocolate, Almonds, Caramel

FLOURLESS CHOCOLATE CAKE

Coconut Gelato

BUTTERSCOTCH PUDDING

House Made Toffee

RICOTTA FRITTERS

Anglaise, Berries

BISCOTTI

WARM FRUIT CROSTATA

Almond Cream, Hazelnut Gelato

ASSORTED GELATIV OR SORBETTI

House Made Cookies

Steps of Service

Operations

Steps of Service

Hostess

PRE-SHIFT MEETING

All Positions

CRM Best Guests Report – OnQ is reviewed for any special information on guest, accommodations/occasions

  • Reservations
  • Product Availability
  • Assign stations

GUEST GREETING

  • Acknowledge guests within 20 seconds of arriving with a smile, eye contact and proper greeting of Good Afternoon/Evening
  • Knowledgeable about the products and specials to inform guests in details

GUEST INFORMATION

  • Upon arrival, the guests name is determined and then used throughout the dining experience
  • CRM Best Guests Report –OnQ is used to confirm/retrieve guests specific information/needs
  • Specialized greeting will then be used:
  • " Welcome back Mr./Mrs. _____ we have been expecting you this evening."
  • " Welcome to La Luce Mr./Mrs. _____ "

GUEST SEATING

  • Guests with reservations are seated within 2 minutes of the reserved time at tables with appropriate settings
  • Guests without reservations or for a change in party size, extra place setting are removed or added before seating
  • If wait is unavoidable, guests are advised of the approximate waiting time and location or asked if they would like to come back at a later time, if so make a reservation
  • Anticipate guests needs; highchair/booster, menu, for the children, handicapped seating
  • Accompany guests to the selected, fully laid table
  • Seat ladies first, pulling out chairs and placing napkins on their lap
  • Introduce the Server by name
  • Offer the guest to assist them in any future needs and to enjoy their evening
PREFERRED SKILLS

GUEST INFORMATION 
Server

BREAD & WATER SERVICE 
Assistant Server

GREET SEATED GUEST 
Server

DRINK DELIVERY, APPETIZER, PAIRING SUGGESTION, TAKE ORDER 
Server

MAINTAIN AND PREP TABLE FOR EACH COURSE 
Server, Assistant Server

APPETIZER AND ENTREE DELIVERY 
Server

DESSERT ORDER AND DELIVERY
Server

PRESENT CHECK 
Server

DEPARTURE

  • Convey a friendly, gracious and compassionate attitude to all guests
  • Guests are thanked with personalized greeting of specified occasion and invited back to return

Assistant Server

PRE-SHIFT MEETING

All Positions
CRM Best Guests Report – OnQ is reviewed for any special information on guest, accommodations/occasions

  • Reservations
  • Product Availability
  • Assign stations

GUEST GREETING
Hostess

GUEST INFORMATION
Hostess

GUEST SEATING
Hostess

GUEST INFORMATION
Server

BREAD & WATER SERVICE

  • Greet guest within 1 minute of seating
  • Provide water service for everyone while upgrading to bottled waters
  • Bread with infused oil presented on each table
  • Describe the different breads

GREET SEATED GUEST
Server

DRINK DELIVERY, APPETIZER, PAIRING SUGGESTION, TAKE ORDER
Server

MAINTAIN AND PREP TABLE FOR EACH COURSE
  • Beverage refills are offered before glass is less than 1/3 full
  • Appropriate table ware/condiments are provided before serving each course
  • At any point guests leave the table, napkins will be folded and replaced on the table

APPETIZER AND ENTREE DELIVERY
Server

DESSERT ORDER AND DELIVERY
Server

PRESENT CHECK
Server

DEPARTURE
Hostess

Server

PRE-SHIFT MEETING

All Positions
CRM Best Guests Report – OnQ is reviewed for any special information on guest, accommodations/ occasions

  • Reservations
  • Product Availability
  • Assign stations
GUEST GREETINGHostess
GUEST INFORMATION

Hostess

GUEST SEATING

Hostess

GUEST INFORMATION

Acquire guests name, special occasion for dining, requests or needs

BREAD & WATER SERVICE

Assistant Server

GREET SEATED GUEST
  • Greet guest by name within 3 minutes of seating
  • Specialized greeting will then be used; "Welcome/welcome back Mr./Mrs. _____ we have been expecting you."
  • Acknowledge special request/needs
  • Describe/answer any questions about the menu and any special features of the day and offer personal suggestions including drinks
  • Advise if any items are unavailable with an apology
  • Take drink orders while discussing all the wines served at La Luce and suggest pairings
  • Tailor your service accordingly to the guest’s mood and needs
DRINK DELIVERY, APPETIZER, PAIRING SUGGESTION, TAKE ORDER
  • Drinks are served within 4 minutes of ordering to the right of the guests (ladies served first)
  • For wine bottle service, bottle is opened at the table and guests are invited to taste and confirm their satisfaction
  • Offer appetizers and other pairing suggestions to enhance the guests menu selection
  • Knowledgeable about the products and specials to inform guests in details
  • Take order and confirmed by repeating back to ensure accuracy
  • Special requests are carefully noted; cooking times, condiments or changes made to the a dish

MAINTAIN AND PREP TABLE FOR EACH COURSE

  • Beverage refills are offered before glass is less than 1/3 full
  • Appropriate table ware/condiments are provided before serving each course
  • At any point guests leave the table, napkins will be folded and replaced on the table

APPETIZER & ENTREE DELIVERY

  • Guests who want are able to complete their meal within 50 minutes (appetizer, main course, and coffee, or main course, dessert and coffee)
  • Appetizer delivered within 10 minutes of order
  • Entrée delivered within 10 minutes of completing appetizer
  • When presenting courses, server asks, "Is there anything else we can bring you at this time?"
  • Servers attention is easily attracted so guests do not wait for a response to their needs

DESSERT ORDER AND DELIVERY

  • Checks are only presented upon guest request and delivered within 1 minute
  • Insure billing information
  • Assist guest with leaving and thanked by name for their visit and invited to return

PRESENT CHECK

  • Convey a friendly, gracious and compassionate attitude to all guests
  • Guests are thanked with personalized greeting of specified occasion and invited back to return

DEPARTURE

Hostess

Loading